Shipping Policy
What locations do we ship to?
Currently we are only shipping within the United States.
How long does an order take to arrive once shipped?
All orders are processed and shipped as soon as possible. We typically take 1-3 business days for handling and processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, or natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to thlashes@yahoo.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control, such as postal delays. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping and handling to prevent lost packages. If your order happens to get lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case please contact us at thlashes@yahoo.com as soon as possible and we will do everything we can to help you resolve any situation that we have control over.